krish – 起死回生 [Wake up from death & return to life.]

September 3, 2008

laptop woes episode2

Filed under: GNU/Linux — krish @ 11:02 am
Tags: , , , , ,

Continued from here.

My screen was replaced and tested for just 4 hours at an acer authorised service center.
Makes me wonder why it took 9 days and 5 reminder calls to get my laptop back; seems quite long considering that it is a carry-in warranty and not a home delivery too. Nine days! sigh.

I hopped back home in joy; hoping that troubles are over and getting eager to work. I was baffled the very moment unpacked my lappie from the box. Reason – two uneven surfaces near the battery compartment. It looked as if they’ve used some tools like screwdriver to lift the compartment. I called up the service center and they denied opening the compartment. According to them they had replaced only the LCD and that doesn’t require opening any of the compartments.
I never knew acer laptop compartment seals could self break!

Fair enough, lets boot up now. The beautiful Mandriva 2008.1 booted up and brought me to the login screen. My eye caught something – the time. Its wrong!

desk @ home

desk @ home

I checked the BIOS setup and found that time, date, boot sequence and few other options were changed. Why would these require change if they were servicing it for display issue?
Anyway, I had to complete my pending tasks. I worked on the laptop for about 30 minutes and here it is – A new problem. The left side of the keyboard was warmer than it used to be. I checked the ventilation slots and it was blowing hot air at high speed. Never before was the laptop so hot. I could smell hot lead at the ventilation slots.

I installed lm_sensors, and it showed 60 C for CPU temperature. That’s real crazy considering the fact that it rained and room temperature was cool, it was night time and moreover I had the room fan on at the highest speed. On top of all these I had a laptop cooling pad. Boy, this is not good.

I logged a new support request with the help of acer tech support and took the laptop back to the same authorised dealer/service center. I showed them the broken compartment seals; only then they admitted opening it for checking internal components. They have taken in the laptop and promised 4 days for problem resolution (the same way they did the last time, may be 4==9).
Before leaving, I asked them if their engineers worked on linux too (my lappie has mandriva linux). They nodded and claimed that they know it all.

Next day I was waiting for their call. They told me they would notify if the hardware needs to be replaced. It was almost evening and impatiently I gave them a call to inquire status. Surprisingly, they didn’t check it because my laptop didn’t have WindowsXP!! Hello, this is a linux laptop. Acer shipped it with linpus linux and your tech support doesn’t work on linux! It was just yesterday you claimed that they know it all.
I then explained the steps to go to my 3rd workspace in KDE, where I had gkrellm monitoring the CPU load and temperature. If they would have admitted not knowing gnu/linux when I gave in the laptop, I’d have showed them and given a small tutorial also (FOR FREE).

So, again I am on a waiting mode for their call.
Hardware vendors who claim to support GNU/Linux should try to walk the talk.

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2 Comments »

  1. Heat might generate because of formation of dust particles near processor which will not allow air particles to move.
    Cleaning of processor might help and make sure this is done by service provider.

    Comment by unknown — September 5, 2008 @ 8:31 am

  2. […] laptop woes episode3 Filed under: Society — srikrishnadas @ 4:42 pm Tags: acer, delsey, insect, laptop, overheat Continued from here… […]

    Pingback by laptop woes episode3 « su -c ‘rm -rf /mnt/proprietary’ — September 6, 2008 @ 4:42 pm


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